Sage Maintenance Support

IT Infinity is an authorised Sage partner in Singapore. We provide maintenance support for your Sage 300 (ACCPAC) software. From data migration to software and IT infrastructure, our support specialists are highly experienced to handle any issues that you may encounter with the entire ERP and accounting system.

As soon as you have successfully implemented Sage 300 in your company, or even if you are an existing user, you can obtain our Sage Maintenance Support Service to leverage the full benefit of your Sage system.

What does Maintenance Support cover?

✔︎ Unlimited Phone Support

Our annual maintenance service includes telephone support for your users. This phone support service is useful when your users need help in terms of operating their Sage 300 ERP software. Sage 300 is a powerful, feature-loaded, accounting and inventory solution. Our support team is just a phone call away for your users who need any help with the newest software functionality, or to clarify how to perform certain complex data entries in the enterprise resource planning system.

✔︎ Service Pack Updates

From time to time, software updates are available to enhance the performance of the Sage 300. We will install the service pack updates for your system so that you will get access to the latest features provided by Sage.

✔︎ Ad hoc Issues

Whenever you encounter any unexpected issues with your Sage 300 (ACCPAC) software, from configuration errors to software operational issues, you can always reach out to our support team for a quick solution. This is one of the main advantages of having a Sage Maintenance Support service.

✔︎ On-Site Assistance

Where necessary, customers may request for on-site technical support. Our support specialists are trained in all aspects of the Sage 300 application:

• software operational issue
• report customisation
• troubleshooting errors
• setting up year-end procedures
• posting of audit adjustments
• and any other issues that users may encounter in the course of operating the Sage software

✔︎ Security Patches

As a maintenance support customer, you will be the first to receive important security updates for your Sage 300 software. You will have the peace of mind that your Sage accounting system remains robust and secure throughout.